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Hi coffeguy, we can populate the values in a workflow probably but we have a online form in which we want the user to see and validate that a case is logged under his name. So when they click on the …

I have created a online case form. What I now want to do is create a center link to that form under the support tab and prefill the current user email and internalid. I have done the following: Creat…

Yes, got that. We will modify it accordingly. Thanks for the answer!

Excellent! Thanks, Erick this workaround is working fine. Thanks for the help!

Currently we are setting up internal case management for internal employees to create internal helpdesk cases. We have 2 entry points: * Email * Online Case Form In the first option employees can sen…